Introduction
LooperChat is a powerful customer communication platform that combines real-time LiveChat with advanced AI capabilities. It allows businesses to engage with visitors on their websites, automate support via AI agents, and manage customer relationships efficiently.
An Organization is the top-level entity in LooperChat. It represents your company or business unit. Billing, team members, and high-level settings are managed at the organization level. You can belong to multiple organizations and switch between them easily.
A Project typically represents a specific website, mobile app, or brand under your organization. Each project has its own:
- Chat Widget: The interface visitors interact with.
- Datasources: FAQs, crawled URLs, and prompts specific to that project's context.
- Analytics: Data regarding chat volume and visitor engagement.
Connectors allow LooperChat to integrate with external services, such as:
- AI Keys: Bring your own API keys for AI processing. (Optional)
- SAML: Enterprise Single Sign-On (SSO) for your team.
- Mobile Tokens: For connecting mobile apps.
- Hybrid Chat: Seamlessly switch between AI Agent mode and Human Agent mode.
- RAG (Retrieval-Augmented Generation): Train your AI bot using your own website content (URLs) and FAQs.
- Customizable Widget: Tailor the look and feel of the chat widget to match your brand identity.
- Team Collaboration: Invite team members with specific roles to manage support together.
