Introduction

AI chatbot and live chat for your website

Welcome to LooperChat

LooperChat is an AI chatbot and live chat platform for websites. It lets you add a chat widget that answers visitor questions using your website content, manages conversations, and connects with your existing tools.

How It Works

  1. Sign up — an organization and project are created automatically
  2. Add content — add website URLs and FAQs so the AI can answer questions
  3. Install the widget — paste a script tag on your site (or install the Shopify app)
  4. Visitors chat — the AI responds based on your content. Human agents can jump in anytime.

Core Concepts

Projects

A project is a chat widget for a specific website. Each project has its own:

  • Chat inbox — view and respond to visitor conversations
  • Data sources — URLs, FAQs, and system prompts that train the AI
  • Settings — widget appearance, AI mode, avatar, integrations
  • Analytics — chat volume and engagement data
  • Preview — test the widget before going live

Organization

Your organization holds your team and billing. It's created automatically on sign up.

AI Modes

  • RAG — the AI always searches your content before responding. Simple and cost-effective. Default for most users.
  • Tool Call — the AI decides when to search and can use external tools via MCP. Required for Shopify product search and other integrations.

Key Features

  • AI Chatbot — answers visitor questions using your website content
  • Live Chat — human agents can respond alongside or instead of the AI
  • Shopify Integration — auto product search, cart management, and policy Q&A
  • MCP Support — connect external tool servers to extend AI capabilities
  • Custom AI Key — bring your own OpenAI, Gemini, or Grok key (Business plan)
  • Customizable Widget — colors, avatar, position, language, display mode
  • Team Collaboration — invite team members to manage conversations
  • Usage Monitoring — track message usage with plan limits and warnings
  • Preview & Test — test the widget from the dashboard before installing

Plans

| | Free | Basic | Business | |---|---|---|---| | Messages/month | 500 | 3,000 | 10,000 | | Custom AI Key | — | — | Yes (unlimited) | | Price | $0 | $30/mo | $90/mo |

See Plans & Limits for full details.

Next Steps